Privacy policies

It is our explicit aim to protect the personal rights of our customers and business partners.

Here you can read how Haus Arenberg ensures confidentiality of your personal data and respects your right to informational self-determination.

Confidentiality of personal data

All of our employees dealing with personal data within the frame of their job duties are bound to discretion and orderly handling of the data and system.

Use of personal data

If any personal data are transmitted via this website within a request or a purchase, for example, the transmitter agrees that his business or personal details will be electronically recorded and processed for any legally required actions.

Haus Arenberg will save and process these data solely for the purpose of your personal support, and the transmission of product information or the submission of service offers, as far as this is necessary within the frame of each individual case. Your data will not be used for any other purposes. Haus Arenberg will treat your provided information discretely and in accordance with the valid data protection laws. You may object to this use of personal data at any time.

Haus Arenberg ensures that your personal data will never be passed on to third parties, except in the case of a statutory obligation or if you have previously given your consent.

Your rights

On request, Haus Arenberg will inform you in writing about whether/which of your persona data have been saved. Should any information be falsely stored, despite our efforts to guarantee the accuracy and up-to-dateness of data, we will immediately amend this on your request. Your data will only be used upon your approval. Should you wish to withdraw your approval afterwards, please inform us informally so that we can block or delete your data.

Use of non-personal data

All users of our website, whether customers or not, agree that, to ensure proper functioning of the website, some necessary non-personal data are electronically stored and processed.

These data are stored in cookies (session cookies), whose purpose is to make the online-shop function. These cookies are non-personal: they identify the computer, not the user. In order to correctly display information, these cookies are only necessary and important during one session. Haus Arenberg is obliged never to conduct any analysis of these cookies. The cookies may be deleted any time after leaving the online shop, as they may be newly created when re-visiting the website.

Haus Arenberg uses this data solely to ensure the functionality of the website and the online shop. After leaving our domain, the data relevant to the shop will be residuelessly deleted.

In your browser you have the option of rejecting these cookies: however, you must then take into account the possibility that the online shop may not work properly.

This website uses Google Analytics, a web-analysis service belonging to Google Inc. ("Google"). Google Analytics uses so-called "cookies", text data that are saved on your computer and enable an analysis of your use of the website. The information about your use of the website (including your IP-address) created by the cookie is transferred to a Google server in the USA and saved there. Since IP anonymization is enabled on this Web site, your IP address will be truncated ("anonymised") prior to transfer to Google within Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to a Google server in the USA and is shortened there. Google will use this information to evaluate your use of the website, assemble reports about the website's activities for the website's owners and to provide other services related to the use of the website and the internet. If necessary, Google will also transfer this information to third parties, provided that it is either legally required or third parties are processing these data by order of Google. In no case will Google associate your IP-address to other Google data.
You can prohibit the installation of cookies by accordingly altering the preferences of your browser's software; we would like to point out that in this case some or all functions of the website may not work to their full extent.

You have the option to withdraw completely from the Google Analytics evaluation process. The plug-in required is available for downloading at: download and install Browser-Plugin.

In addition, you can prevent the installation of cookies by setting your browser accordingly; however, we would like to pint out that in this instance you may not be able to use all the functions of this website. By using this website, you give your consent to the data collected about you being processed by Google in the aforesaid manner and for the aforesaid purpose.

Cookies neither disclose nor contain any personal details whatsoever. Cookies are not able to read out any information from your computer or work with other cookies on your hard disk. Cookies, however, enable us to make sure your visit to our website goes smoothly and that we recognise you on any subsequent visit.

Data security on the internet

Please consider that the World Wide Web is a publicly accessible system. Anytime personal data are voluntarily disclosed online this is done at one's own risk. Your data may be lost in transit or fall into the hands of unauthorised persons.